CQC Feedback Compliance

Outcome 16: Assessing and monitoring the quality of service provision

If you do not have a feedback system in place for your residents, patients, staff & management you will not be able to complete registration for the CQC

What the Regulations say

The registered person must protect service users, and others who may be at risk, against the risks of inappropriate or unsafe care and treatment, by means of the effective operation of systems designed to enable the registered person to:

• regularly assess and monitor the quality of the services provided in the carrying on of the regulated activity against the requirements set out in this Part of these Regulations; and

• identify, assess and manage risks relating to the health, welfare and safety of service users and others who may be at risk from the carrying on of the regulated activity.

Taken from the Essential Standards of Quality & Safety - March 2010 document

The Solution

The Care Sector Feedback System implements an independent feedback system for gathering, recording comments & complaints and also a management information system to help you evaluate
 the quality and safety of the care, treatment and support you provide as set out in the CQC guidelines.

We provide branded feedback cards for you to distribute to your management and staff.  To take the pain away, we even help you generate referrals as well as feeding the good feedback directly through your website & social media platforms.

‘Fast friendly set up with no issues at all. I wish I had used the Feedback System sooner as I am sure I would have made more sales through the testimonials. Thanks for all their help.’

The service includes:

What happens next

• You will be contacted for your company logo
• You approve artwork for your branded feedback card
• The service is set up linking to your website & social media
• Within 14-28 days your feedback cards will arrive
• The feedback service is in place for your residents, patients, management, staff etc